Keeping up with the fluidity of the modern consumer

 Humanity’s relationship with digital media is changing at an extraordinary pace. In 2021, adults in the United States were already spending an average of 485 minutes a day with digital media. That is over eight hours every day. 31% of U.S. adults claimed they go online “almost constantly” based on a survey from the Pew Research Center.

Because of the uptick in digital usage, we’re also exposed to thousands of ads daily. This represents a dramatic increase over the last decade thanks in large part to social media, among other apps, serving up heavy doses of targeted advertising.

Consumers are fully accustomed to the onslaught of ads, but expectations for relevancy are high. 71% expect companies to deliver personalized interactions, and 76% get frustrated when this does not happen. So, while they spend more time engaged with digital media and online activities and want the abundance of engagements personalized and meaningful, they also aren’t eager to give up personal information to make that possible.

All of this makes building a unified digital identity, built around email addresses, even more important.  Utilizing the email address as the key identifier is the most effective way for businesses to ensure they’re reaching the intended consumer with consistent, personalized messaging across multiple channels.

 When MarTech and data explode

The pandemic brought about a wave of behavioral changes in consumers. From increased eCommerce sales and digitally purchased groceries and household goods, to reduced loyalty as consumers sampled new brands. Many of these changes seem to have staying power.

Managing digital identities becomes necessary, but more challenging, when you consider the expanding universe of data, devices, platforms, and channels comprising the digital world.

The MarTech ecosystem is bulging at the seams with companies trying to capitalize thanks to these new opportunities. As of 2022, there were nearly 10,000 MarTech vendors offering solutions, growing a staggering 6,521% from 2011 to 2022 (ChiefMartec).

The cause for concern runs high. With so many applications and solutions in play at any given time, it is easy to understand how organizations struggle to keep consumer data up to date and synced appropriately. It’s common to discover companies have conflicting or incorrect information.

Moreover, people may use different email addresses depending on how and with whom they interact. For example, online shopping. Retailers may have a customer’s email linked to their billing information, another tied to promotions and loyalty programs, and perhaps a third from contact with customer support. Finding that multiple email addresses link back to the same person is highly beneficial.

Not only do consumers use multiple email addresses, but when close to 30% of data decays annually, it’s likely some of them created or are using a different email address than what exists in a company’s system. Targeting can only reach the audience if based on up-to-date and preferred information.

Despite the growing number of apps in companies’ tech stacks, businesses are recognizing the importance of properly and actively managing digital identities by placing them in the hands of the marketers and data analysts that use these profiles every day. This renewed focus is the only way forward to meet customer’s expectations for personalization, keep retention high, and effectively improve digital marketing overall.